Register365 Support Fail
The past few days have been particularly tough. I’ve been working on a new clients email newsletter making sure they can get their monthly newsletter into their recipients inboxes.
The clients site is hosted with Register365. One of the measures to make sure the email gets through is to add an SPF record. To do this I need to update the DNS settings on the clients site. I wanted to search Register365 support to see if I could do this.
Just when I need it most, the support section of Register365 was offline and still is.
Register365's "Support"
Using Google Cache, I can see what it should look like and that it was at least online on November 1st when Google cached it. Luckily I have Yell if it changes, which is going to send me an email when the site is back online.
Register365 Support on Google's Cache
I ranted about this on Twitter on Friday evening and I was very impressed when I received a message from Stephen McCarron, managing director of Hosting365 asking if he could be of any assistance. Unfortunately Stephen couldn’t help, but I was reminded yet again how Twitter can be a valuable business resource. Thanks for contacting me Stephen.
Blacknight have been the complete opposite to Register365. I signed up to a VPS account allowing me to have a static IP address, set up reverse DNS and more. I talked to several members of Blacknight at different times using their Live Chat and email and every time I was answered promptly and came away a happy customer.
To further prevent me from doing any productive work the last few days, my ISP has been terribly slow to update their DNS records. I pointed a domain name to the new VPS account. Within hours the site was running for anyone I asked to look but when looking at the domain name from my office it still hadn’t updated for 4 days despite flushing my local DNS and resetting the router a couple of times.
So for a frustrating few days when I really needed things to work my own ISP and Register365 failed me. If it wasn’t for Blacknight, their services and staff I’d be completely fecked and I would have most likely lost a valued customer. Thank you Blacknight.
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Hey gordon, check out http://opendns.com/ it will sort out all your local dns caching issues, you can even request that they refresh the cache of a particular domain here http://opendns.com/support/cache/
Hi,
Just a note to clarify something - Hosting365 is owned by Hosting356 and has no ties to Register365. Register365 was a division of Hosting365, and was acquired from Hosting365 by NamesCo in May 2008.
Thanks !
@Ciaran Hi Ciaran, Thanks for that, I’ll try it out.
@Ed Sorry for writing this incorrectly, I have updated the post.
Hi Gordon - just to be clear - the site / services are with Register365.com - nothing to do - Whatsoever - with hosting365, would be grateful if you’d remove the connection.
Also, Register365, part of http://www.names.co.uk, provide 7 days a week phone support, and the support site is live at http://admin.register365.com (appears the site link / redirect is wrong).
Hi Gordon,
Thanks for updating - but just for clarification - the client site is not hosted with Hosting365. It’s with Register365. Hosting365 have no involvement here !
@Ed Hi Ed,
You could understand my confusion since when logging into a contol panel for the site the link is http://cp.hosting365.ie. Webmail access is also at a hosting365 address.
I haven’t said anything negative about Hosting365, in fact I mention how good Stephen was to contact me to help. I’m pointing out the lack of support from Register365. If Register365 had live chat like Hosting365 or Blacknight this won’t be an issue, I would have received answers straight away.
But for the sake of accuracy (temporary domains aside) you are hosting / hosted with Register365.
Hosting365 neither provides nor supports Shared hosting services, so stating you are hosted with Hosting365 is inaccurate.
Also, live chat aside - Register365 do have excellent email, ticket and phone support (7 days a week)…
Hi Stephen,
I’ve updated the post to say its hosted with Register365. I’ve emailed Register365 and I have yet to receive even an automated response of receipt.
You might get an answer now when it looks like they start “communicating”
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